Product Returns · Cancellations
Simple procedures for order cancellation, withdrawal, and product returns.
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Order Cancellation
Before the product is shipped.
How it works
Upon completion of the order and before shipping, you can cancel by sending an email to [email protected] or by calling 22310-24808.
Exceptions: Products made to order/specifications, services that have been performed, custom embroidery, special modifications to clothing, etc.
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Right of Withdrawal
Within 14 calendar days for consumers.
Terms & Conditions
- Exercise within 14 days of receipt without justification.
- The product in its original condition, intact packaging, all accessories/gifts/documents.
- Return with your own means and cost within 14 days from the withdrawal.
- The full amount will be refunded using the same payment method after verification.
Value reduction: In case of improper handling beyond reasonable testing, proportional compensation will be deducted. Unsealing of packaging results in at least a 50% reduction in commercial value.
Exceptions: Special order/items with specifications, services rendered, embroideries, special clothing modifications, etc.
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Product Returns
Accepted in specific cases.
When & How
- Defective/poor quality product due to the fault of yfadi.gr.
- Wrong products were sent from yfadi.gr.
- Defect covered by warranty.
- Replacement for incorrect size is not possible except in special cases. Please contact us before making a purchase.
Deadline: Within 7 calendar days from receipt. Products must be returned complete, undamaged, in the original packaging where available, with all documents and original receipts.
Shipping costs: Are the responsibility of the customer for the return.
The yfadi.gr reserves the right to reject a return request. Returns outside of the terms may be partially credited upon review.
Credit/Replacement: After inspection. The refund of the price, where it does not concern Withdrawal, can be made by issuing a gift voucher.
ATTENTION: For product returns, please contact us first by phone at 22310-24808.
Returns Address
Weaving Workshop
Megalo Alexandrou 6, PC 35133, Lamia
Enter reason: “Return” or “Withdrawal”, after notifying the returns department of yfadi.gr.
Contact
- Customer Service Department: 22310-24808
- E-mail: [email protected]
- Website: www.yfadi.gr
For inquiries regarding returns and cancellations, please contact us.
